BMW Malaysia has introduced its newest Roadside Assistance and Accident Hotline program which provides professional and expert support for emergency situations when on the road. The new program is designed for absolute peace of mind ownership 24 hours a day, 365 days a year for BMW, MINI and BMW Motorrad customers.

On top of that, the new Roadside Assistance and Accident Hotline program puts BMW Malaysia as the first premium automaker in the region to offer a complete plan over a longer period (5 years).

The new Roadside Assistance program is specially designed to provide all BMW, MINI and BMW Motorrad owners an added level of safety and convenience on the road. A single call and qualified specialists from the call centrer will take care of absolutely everything that needs to be done in the event of a breakdown or accident. The program offers lifetime phone assistance and organizational support, as well as comprehensive mobility services in case of an emergency, immobilization or break down at no cost for new owners.

Effective 1 July, new BMW and MINI owners with vehicles registered from 1 January onwards will receive the Roadside Assistance (RSA) coverage program for five years at no cost. Meanwhile, BMW Motorrad owners will enjoy coverage for two years.


For vehicles registered between 1 July 2015 and 31 December 2016, the existing Roadside Assistance Program (RSA) will still be valid for 24 months from the date of the vehicle’s first registration.

Prior to the new program, the BMW Roadside Assistance program was made available to BMW and MINI owners as a 2-year coverage program covering only help on the phone, help on the spot, towing services and was an accident hotline.

Now, BMW Group Malaysia has upgraded this coverage to five years for all new BMW and MINI owners, and have introduced the new program with a more comprehensive list of services including:  Help on the phone and on the spot, Accident hotline, Towing services, Seamless Mobility and Repatriation.

For BMW Motorrad owners, the BMW Roadside Assistance program will cover only help on the phone and help on the spot, acts as an accident hotline and offers towing services.