BMW Malaysia has introduced the BMW Product Genius Program for the first time in the country, with seven Product Geniuses having been trained and deployed successfully to three dealerships in Klang Valley having been trained and deployed successfully to three dealerships in Klang Valley.
Harald Hoelzl, Managing Director for BMW Group Malaysia said: “Conventionally, stepping into a car dealership can be an intimidating experience for customers, as they may feel pressured into making purchasing decisions before being allowed to familiarise themselves fully with the products. With this in mind, our BMW Product Geniuses are on hand to provide customers with a pressure-free experience.”
BMW Product Geniuses are meticulously selected and trained within select dealerships under the close guidance of BMW Malaysia, before qualifying as BMW product and brand experts. Their role complements that of a Sales Advisor, as they are focused on acquainting customers with every aspect of the BMW vehicle portfolio, from conducting needs analyses, product presentations to facilitating test drives.
In the pilot program last year, the first batch of BMW Product Geniuses were successfully trained and deployed in early December to three dealerships in Klang Valley: Auto Bavaria Kuala Lumpur, Auto Bavaria Glenmarie, and Ingress Auto Damansara.