Category: Auto Events / News Briefs

BMW tops JD Power Asia Pacific 2013 Customer Service (CSI) study; sector shows overall improvement

Based on the year’s implementation of consistent service standards at dealerships, JD Power Asia Pacific 2013 Malaysia Customer Service (CSI) Study reported an overall improve satisfaction with authorized service centers among new-vehicle owners of most national and non-national brands. The study included some 2,772 new vehicles and ran from February – May 2013.

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