|Volkswagen Malaysia has announced its refurbished 3S Center, under GBM (Goh Brothers Motor), in Langkawi. The VW Langkawi has been upgraded from a regular service center to a 3S (Sales, Service and Spare Parts) facility.|
Operated and wholly owned by GBM since 2007, the new 3S facility stems from the dealership’s core pursuit to strive for excellence in professional customer service. The new 3S dealership, located in Pusat Bandar Kuah in the tax-free Island State, is intended to provide customers with exceptional mobility solutions from Volkswagen’s product portfolio, alongside servicing and repairs for maintenance.
Volkswagen Malaysia’s Managing Director Armin Keller commented, “We are very excited to announce the launch of the new Volkswagen Langkawi facility. This new facility is a testament to our commitment to the market and compliments our promise, ‘Always by your side’, that showcases the journey with our customers throughout the entire product life cycle.”
“We are glad that our esteemed partner, Goh Brothers Motors, is helping us bring this promise to life by extending our brand experience from the mainland to the island,” he added.
The single-storey 9,370 square feet Volkswagen Langkawi dealership comprise of 3 service bays, which is able to accommodate up to 5 vehicles. The Volkswagen Langkawi 3S center is additionally furnished and equipped with a service concierge, a lounge, free wireless internet access and complimentary beverages to provide a pleasant and complete customer experience.
GBM Executive Chairman Goh Kian Sin remarked, “I am confident that the new Volkswagen Langkawi facility will increase customer satisfaction significantly, as the facility now has better infrastructure, tools and capacity to address growing customer needs and preference.”
GBM runs seven dealerships in the country, which include two dealerships in Penang, two in Kedah and three in Perak. This year, GBM has plans to introduce a brand new 4S center in Batu Caves in the State of Selangor.