Shell Malaysia has initiated a nationwide crackdown on illegal lubricants, according to a latest press statement. This crackdown involves local enforcement agencies. As a major player in the country’s Oil & Gas industry, Shell has a general knowledge on loopholes of fake or counterfeit lubricants in the market. The fakes or non-genuine lubricants in the black market are directly impacting the industry and to a major degree, the Shell brand .

In 2018, Shell conducted laboratory tests on a random sample of products sold online and in hypermarkets that claimed to be genuine Shell products. The lab test results showed that four out of 12 bottles sold were counterfeits.

As part of its continuous effort to protect Shell’s brand integrity and to ensure that customers receive only genuine Shell products, Shell Malaysia is driven to strengthen its collaboration with enforcement agencies to combat the presence of lubricants that are being passed of as genuine Shell products to unsuspecting consumers and workshops.

Recently, Shell conducted a special training workshop to inform nearly 100 enforcement officers from the Ministry of Domestic Trade and Consumer Affairs and Royal Malaysian Customs on this topic.  The aim was to equip the agencies with knowledge on how to differentiate genuine Shell lubricants from counterfeit and illegal products, when conducting raids.

Shell Lubricants Marketing General Manager May Tan commented, “We would like to commend the authorities for their efforts in combating counterfeit lubricant production and distribution activities that affect major brands including Shell. As the brand owner, we are deeply concerned with the number of consumers who might have inadvertently purchased fake lubricants through unauthorized channels.  That is why we always advise consumers to only buy official genuine Shell lubricants with ‘Untuk Pasaran Malaysia’ labels complete with QR codes that can be authenticated via SHARE website (www.shell.com.my/share) and from authorized outlets to avoid potential irreversible damage to their vehicles.”

Shell is one of the most trusted brands in the country, having been here for more than 127 years.

If you think you have inadvertently purchased counterfeit Shell lubricants, please contact Shell Customer Service at 1300 88 1808 or email generalpublicenquiries-my@shell.com.