Volkswagen Malaysia announces Customer Care Goodwill program

Volkswagen Passenger Cars Malaysia (VPCM) today announced an additional 2-year “VPCM Customer Care Goodwill” on the Direct Shift Gearbox (DSG) on cars produced till December 2013, with mileage of up to 200,000km. This goodwill takes place after the expiration of the 5-year warranty period on these vehicles. Additionally, “VPCM Customer Care Goodwill” is also offered on other selected components for Volkswagen cars that have passed its 5-year warranty period expiration date.

The 2-year “VPCM Customer Care Goodwill” on DSG will receive an extended 2-year parts warranty on the goodwill repair, from the time of parts replacement, with the application of minimal labor charges. This additional 2-year warranty covers 100% parts and labor.

VPCM also offers “VPCM Customer Care Goodwill” beyond the standard warranty period on other selected parts on a case-by-case basis. This will be clarified at the respective authorized Volkswagen Service Center using the car’s VIN number on VPCM’s online system.

As per Volkswagen standard parts warranty, parts that are replaced and paid for at an authorized Volkswagen Service center receive a 2-year warranty. This excludes wear and tear.

To qualify for the “VPCM Customer Care Goodwill” on DSG and other components, customers must have a full service history at any authorized Volkswagen Service center.

“At VPCM, our customers are our top priority and we have taken into account feedback we’ve received from our VW owners. On the 1st of September, VPCM announced the 5-year manufacturer warranty for our cars,” said Florian Steiner, Managing Director of VPCM. “And now, with the introduction of the ‘VPCM Customer Care Goodwill’, we hope to further enhance the overall ownership experience and give existing customers better protection and peace of mind. The goal is to build trust and confidence with our customers as we continue to strengthen our brand presence and share in the Malaysian market.”

To continue providing Volkswagen owners with affordable ownership, a parts exchange program on selected items is also available for customers. Additionally, Economy Packages on specific models older than 5 years is also in the midst of being implemented at Volkswagen authorized dealer partners, and will be announced in due time.

Source: Volkswagen Malaysia

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