From 1st of August 2020 onwards, all Lexus has finally transferred to dealers since the announcement by UMW Toyota Motor (UMWT) back in October 2017. The last branch to be transferred over is the outlet in Mutiara Damansara. This is to enhance the operational excellence for their customers.
The takeover of the Lexus Mutiara Damansara will be done by Hiewa Auto Gallery (Lexus) Sdn Bhd. This will allow UMWT to increase intensity on high value added upstream activities such as product development, marketing, and dealer network support, while dealers continue to dedicate themselves towards delivering customers satisfaction.
“It is essential for Lexus Malaysia to continue achieving high customer satisfaction standards,” said it’s President, Mr. Ravindran K.
“I am extremely excited about working even more closely with our dealers to achieve a shared vision for Lexus Malaysia, which is to develop the concept of “Best In Town” that focuses more on one to one customer engagement. Although this arrangement signifies an important change for Lexus Malaysia, our customers should rest assured that our service will not be compromised, but gets even better in the future” he added.
The announcement promises an exciting phase of seamless support for significant customer base of Lexus Malaysia as well as allowing growth for a strong entrepreneurial spirit to create more value that benefits the local economy.
Customers who require information on Lexus network of sales and aftersales locations may find them at the Lexus.com.my website or by calling the Lexus Freephone 1800-22-53987 or +603 20535730.