Sime Darby Auto ConneXion (SDAC), the sole distributor for Ford in Malaysia today introduced its ‘Digital Salesperson’, a dedicated WhatsApp live chat line to address customer queries relating to vehicle purchases. The campaign starts today until 30 June*.
The ‘Digital Salesperson’ seeks to address product related queries as well as on any ongoing sales promotions. This service also aims to bridge the gap by linking customers to an actual Ford authorised salesperson located nearest to them.
Once connected to a Ford authorised salesperson, customers would be able to be informed on the colour and stock availability, in-showroom promotions, loan financing options, road tax and vehicle registration fees and insurance options.
With the introduction of this alternative option, customers would also be able to transact at their own convenience and pay the deposit for their vehicle – and take advantage of upcoming festive promotions. Once the Movement Control Order is lifted, the Retail Customer Order and loan documents can be signed and processed.
The ‘Digital Salesperson’ is available to assist customers from 9am – 4pm, Monday – Friday. Customers simply need to WhatsApp +6019-204 1200 to start chatting where queries will be attended to within 24 hours.
For more information on Ford and the latest promotions, customers may also visit www.sdacford.com.my.
*Campaign date can be extended depending on demand