Toyota Malaysia transfers Retail Operations to Dealers

From 1st July 2020 onwards, the Section 19 PJ and Cheras Toyota Outlet will be taken over by Laser Motor PJ Sdn Bhd and Fokus Sentral Sdn Bhd respectively. This follows Toyota Malaysia’s (UMW Toyota Motor) announcement earlier in October 2017 and November 2018 that it would be transferring the majority of its branch retail operations to its dealers and other relevant parties.

With this move, Toyota Malaysia can put more focus into high value upstream activities such as product development, marketing and dealer network support, while Dealers continue to dedicate themselves towards delivering customer satisfaction.

“It is essential for UMWT to continue achieving high customer satisfaction standards,” said its President, Mr. Ravindran Kurusamy.

“I am extremely excited about working even more closely with our Dealers to realise a shared vision for UMWT, which is to promise the concept of “Best In Town”, meaning more focused one to one customer engagement. Although this arrangement signifies an important change for UMWT, our customers should rest assured that our service will not be compromised, but get even better in the future” he added.

The announcement promises an exciting phase of seamless support for UMWT’s significant customer base as well as allowing for a strong entrepreneurial spirit to create more value that benefits the local economy. Customers who require information on Toyota’s network of sales and aftersales locations may find them at the toyota.com.my website or by calling the Toyota Freephone 1800-8-TOYOTA (1800-8-869682).

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