With a total space of 55,000 sq ft over five floors, Volkswagen 4S Center Selayang caters completely to Volkswagen customers, with services ranging from sales, after sales to general requirements. In an effort to boost ownership experience, Volkswagen Selayang 4S service center has dedicated three out of five floors to make way for 20 work bays. In future, its after sales area is expected to expand another two floors to accommodate an additional 18 work bays. This service center is also armed with 30 experienced and trained staffs from the Volkswagen network to diagnose issues efficiently, swifter and deliver reliable services.
The outlet also has a four-storey parts storage facility spanning over 3,000 sq ft where 4,000 line of items are readily available for general service. Parts will be obtained from the centralized parts center in Shah Alam and Singapore.
Goh Brothers Auto has invested RM3million on equipping the after sales division with the best equipment, tools and manpower. An estimate breakdown of RM1.5million has been spent on the Body & Paint workshop which is also the only authorized center in KL North complete with two spray booths, 2 accident repair preparation bays, alignment bench, and mechanical measuring system to ensure precision in collision repairs.
A total of RM1 million has been spent on tools from Germany and workshop equipment. The workshop will also be equipped with Electro Kardiograms (EKG) to real time measure vehicle complaints and upload to VW’s R&D. The rest of the funds have been spent on hiring the right talent and on training.
Aside from the huge showroom and after sales repertoire, the VW 4S Center Selayang’s other facilities include Volkswagen’s first customer reception and lounge on the mezzanine floor. The lounge is equipped with modern amenities like cable TV, complimentary Wi-Fi, a business center and a kids room.
Volkswagen Selayang 4S Center operates from Monday to Sunday and its after sales runs from Monday to Saturday from 8.30am to 5.30pm.