Volkswagen Recall 12,732 Vehicles

Volkswagen Malaysia today announced a voluntary recall for vehicle fitted with the 7-speed dual clutch transmission. The part that is faulty is the hydraulic pressure accumulator that is caused by a production deviation.

A total of 12,732 vehicles have been identified to undergo inspection under the recall. The affected vehicles are produced between 2011 and 2015 and the affected models are the Beetle, Cross Touran, Golf (Mk6 and Mk7), Jetta, Passat (B7), Passat CC, Polo (6R) and Scirocco. This exercise does not affect Volkswagen models produced from 2016 and newer.

So what will happen when the part fail? In the event when the part fail, expect a possible loss of pressure within the transmission, which will interrupt the power transmission between engine and gearbox.

This campaign will be executed in phases around Malaysia in order to manage the number of cases. Identified owners will be contacted through mail with immediate effect. Alternatively, owners are encouraged to visit the Volkswagen website to check if their vehicle is involved or call Volkswagen customer care at 1800-18-8947 for further information.

Owners may then contact any authorised Volkswagen service centre to book an appointment and have their vehicle inspected and parts replaced, if need be. VPCM has taken the necessary steps with its dealer partners to ensure parts availability and that the exercise is conducted smoothly and efficiently. All labour and replacement parts for this service will be at no cost to owners.

Additionally, owners will receive a free VCP membership card as a token of appreciation from Volkswagen. An integral part of Volkswagen Cares, Volkswagen Care Plus (VCP) is an exclusive program for owners with vehicles that are 5-years and older. Member privileges include three 20% service discounts vouchers, free 2 years Roadside Assistance, and 24-hour on-site battery support (terms and conditions apply).

For more information on the campaign, visit www.volkswagen.com.my or call Volkswagen customer care at 1800-18-8947.

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